HIPAA Privacy Policy
At One Alkaline Life LLC, protecting your privacy is one of our highest priorities. We understand the importance of safeguarding your personal and protected health information (PHI), and we are committed to maintaining the confidentiality, integrity, and security of your medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and Maryland privacy laws.
- Your name and contact information
Date of birth
Medical and mental health history
Treatment records
Insurance information
Billing records
Appointment history
Medication information
Clinical notes and documentation
Your Privacy Is Our Priority
We are committed to maintaining the confidentiality of your medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and Maryland privacy laws. Whether you receive in-person mental health services, Telehealth Services, Medication Management, Veterans Counseling, Wellness Services, or any of our other behavioral health programs, you can trust that your information will be handled with professionalism, respect, and strict confidentiality.
Our Commitment to Protecting Your Information
One Alkaline Life maintains physical, electronic, and administrative safeguards designed to protect your personal health information from unauthorized access, disclosure, or misuse. Protected Health Information (PHI) may include:
- Your name and contact information
Date of birth
Medical and mental health history
Treatment records
Insurance information
Billing records
Appointment history
Medication information
Clinical notes and documentation
Only authorized personnel who require access to provide your care or perform approved business functions may access your information.
How We Use Your Health Information
We may use or disclose your protected health information as permitted by HIPAA for purposes that include:
Treatment
To coordinate and provide quality healthcare services among your providers.
Payment
To bill your insurance company, verify benefits, process payments, and manage healthcare claims.
Healthcare Operations
To improve the quality of care, maintain accurate records, conduct quality assurance activities, train staff, and comply with applicable healthcare regulations.
When Information May Be Shared
Your information will never be sold or shared for marketing purposes without your written authorization. HIPAA allows certain disclosures without authorization when required or permitted by law, including:
- Public health reporting
Court orders or legal requirements
Medical emergencies
Preventing serious threats to health or safety
Government oversight or audits
Workers' compensation claims when applicable
Whenever possible, we disclose only the minimum amount of information necessary for the intended purpose.
Telehealth Privacy
One Alkaline Life offers secure Telehealth Services for eligible patients throughout Maryland.
Our telehealth platform uses secure technology designed to protect your privacy and confidentiality during virtual appointments. We encourage patients to participate in telehealth visits from a private location using a secure internet connection whenever possible.
Rights & Responsibilities
Your Rights Under HIPAA
As a patient, you have important rights regarding your protected health information.
You have the right to:
- Request access to your medical records.
Request corrections to your health information.
Request restrictions on certain disclosures.
Receive confidential communications.
Request an accounting of certain disclosures.
Obtain a copy of this Privacy Policy.
File a complaint if you believe your privacy rights have been violated.
Exercising any of these rights will not affect the quality of care you receive at One Alkaline Life.
Our Responsibilities
One Alkaline Life is required by law to:
- Maintain the privacy of your protected health information.
Provide this Notice of Privacy Practices.
Follow the privacy practices described in this policy.
Notify affected individuals if a breach of unsecured protected health information occurs, as required by law.
Comply with all applicable federal and state privacy regulations.
Our staff receives ongoing training regarding patient confidentiality and HIPAA compliance to help ensure your information remains protected.
Frequently Asked Questions
Yes. Your mental health records are protected under HIPAA and other applicable privacy laws. We maintain strict confidentiality except where disclosure is permitted or required by law.
Yes. We use secure telehealth technology designed to protect your personal health information during virtual appointments.
Yes. You have the right to request access to your medical records in accordance with HIPAA regulations.
Your information is only disclosed as permitted or required by law, for treatment, payment, healthcare operations, or with your written authorization.
Call (410) 934-0580 or email lester@onealkalinelife.com with any questions regarding your privacy or protected health information.
Questions About Your Privacy?
If you have questions about this HIPAA Privacy Policy, your medical records, or your privacy rights, we're here to help.